I’m quite frustrated right now. Just got back from the bank where I received really bad customer service. During the financial climate that we’re living in, you’d think that tellers would do a better job to make customers feel safe. Actually, I’m not going to use the economy as an excuse. As retail bankers, they should just do their job by helping customers take advantage of the services they offer. When they deviate from that goal, whatever they do is out of line and make customers like me angry.
For example, when a teller decides to withhold his services from me NOT based on company policy but by his own personal opinion, this is wrong. This matter of opinion was not about religion, race, or anything controversial; it was more about him giving me advice on how to make his job easier by changing a big part of me: my name! I thought it was inappropriate of him to give me advice on such a matter, especially when he wasn’t asking me anything according to Wells Fargo’s standards. He even brought a coworker into it. She wasn’t helpful either. Her opinion, given with such a condescending attitude that i just wanted to scream, was also based on personal opinion and not based on any legitimate source. In the end, they gave me what I went in for which made me even more mad because all that fuss was about nothing, and they were just wasting my time.
I didn’t like feeling like this after a banking experience. When I walk into a bank, I want to feel like my money and I are cared for in a safe environment full of hard working employees. I understand that the bank is a money-making enterprise, but retail bankers are supposed to be the middleman between the customer and the business, encouraging a healthy exchange between the business and the customers who support it. I felt no love at my bank, and what’s worse is that they didn’t do their job correctly, and ultimately wasted my time.
During the walk back home, I tried my best to calm down. I thought about yelping the branch, or writing a letter to management. But I think the best thing for me to do is for me to apply for a teller job myself. I was looking for something to do with my spare time anyway, so I think I’ll just do it first thing Monday and see where it goes. If I were to be a teller, I’d be pretty good at being a friendly yet efficient representative for the company to the public. And the more I think about it, being a teller fits into the criteria of what I would have wanted my next job to allow me to do: to provide excellent customer service, learn new skills, experience a new environment, and to implement and develop the principles I believe in. Oh, and the fact that these are part time positions are great.
